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23 March, 2011 / Karl Maier

Clear Thinking

Clear ThinkingGood decisions demand clear thinking.

Examining the situation and getting appropriate information in the context of the situation is an informed way to make a decision.  Just saying, “That is how we did it last time” is not a decision, but an avoidance of rational conversation, a Stage Two behavior.

Clear thinking demands evaluating questions such as:

  • Are the facts the same as the last time?
  • Where is the market for this service?
  • Did we talk to the vendor?
  • What does the customer think?
  • Have we gathered the appropriate information?
  • Who is the competition in this case?
  • Do other departments have any insight?
  • What do the alternatives look like?

Are these the type of questions being asking?  If not, how is value being added to the process?


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